Q1: Here is how the system works:
A: You must sign up for your secure account portal – this process has its own “Invitation to Join” system generated e-mail where you click/tap the Join button to sign-up/register. We can’t do that for you as it encrypts your login info on your device. If you need a new invitation, send an email to the webmaster requesting another. Not receive the e-mail invitation??? Click/tap here to request another be sent
The FOB system is separate and managed by the webmasters.
Q2: I don’t see option where I can verify my fobs?
A: This option is no longer available for the 2021 season. Visit the pool clubhouse area and swipe your FOB on the gate to the upstairs restrooms. If it opens – your FOB is active. If it flashes red then there is an issue. Please send an email to the webmaster to investigate the cause.
Q3: How many FOBs can I have?
A: There is a maximum of 8 FOBs permitted for one address. If you have more than 8 family members please contact the webmaster to make arrangements.
Q4: How do I get a guest pass?
A: Previous guest cards are inactive for the 2021 Pool Season and we will now use your self-created Visitor Pass. Please drop off the old ones at the lifeguard station as they are no longer valid. As part of your Stonebridge pool benefit you still have 10 complimentary uses per season which are tracked by the system. Each visitor pass is still one (1) admittance per person per day with the exception of planned birthday parties.
Q5: What is a FOB – how do I get one?
A: FOBs are used to access the pool, tennis and Club Room areas. One is needed for each person 5 years and older as of May 1, 2021. They are available free of charge for all new eligible Residents to Stonebridge.
Replacements are $10 each and available from the management company