Q1: Here is how the system works:
A: You must sign up for your account portal – this process has its own “Invitation to Join” system generated e-mail where you click/tap the Join button to sign-up/register. We can’t do that for you as it encrypts your login info on your device.
Once you have your account portal established, THEN you need to create a new Pool System account – this process has its own “Invitation to Join” system generated e-mail where you click/tap the Join button to sign-up/register. We can’t do that for you as it encrypts your login info on your device. From within your pool account you can view your activated FOB numbers and issue your own Visitor passes which will replace the guest card from last year. As we get closer to opening we will provide instructions on how to create your visitor pool passes
Once BOTH accounts are established you can then go back and forth between them from the left menu bars.
Q2: How do I REGISTER my account in the pool system?
A: You must accept the Invitation to Join e-mail from the pool system and then follow these steps. If you did not receive it click/tap here to request another
Q3: How do I login to the Pool/FOBs system?
A: Log into your secure portal and then click the link on the LEFT panel that looks like this:
Q4: I don’t see option where I can verify my fobs?
A: When you see your FOBs in your account – then nothing more is needed. They have been automatically verified. If the numbers are correct – they will work the HOA areas as soon as the Maryland State of Emergency is lifted. If the numbers are not correct or missing the click/tap here to request an update
Q5: I only see 5 FOBs in my account and I have more family members – how come?
A: There is a maximum of 5 FOBs listed in the pool system per account. If you have more than 5 family members living at the same address then you must designate one other family member as the account holder and assign the other FOBs to that account. Click/tap here to request an account review. Please indicate you is the 2nd account holder at your address so we can assign them the FOB numbers
Q6: How do I get a guest pass?
A: Previous guest cards are inactive for the 2020 Pool Season and we will now use your self-created Visitor Pass. Please drop off the old ones at the lifeguard station as they are no longer valid. As part of your Stonebridge pool benefit you still have 10 complimentary uses per season which are tracked by the system. Each visitor pass is still one (1) admittance per person per day with the exception of planned birthday parties. Click/touch here for creation steps
Q7: What is a FOB – how do I get one?
A: FOBs are used to access the pool, tennis and Club Room areas. One is needed for each person 5 years and older as of May 1, 2020. They are available free of charge for all new eligible Residents to Stonebridge.
Replacements are $10 each and available from the management company