Q1: Portal vs Pool Accounts?
A: There are three components to the Stonebridge HOA website.
First are the informational pages which you are now viewing [the website]
Second is your portal account which contains your accounting information with the HOA’s management company, Abaris
Third is your pool account only if you are planning on using the community pool, tennis courts or Clubroom.
Since not everyone participates in the pool, this is a separate login.
Once you have your portal account established, THEN you need to create a new Pool System account – this process has its own “Invitation to Join” system generated e-mail where you click/tap the Join button to sign-up/register. We can’t do that for you as it encrypts your login info on your device. From within your pool account you can view your activated FOB numbers and issue your own Visitor passes which will replace the guest card from last year. As we get closer to opening we will provide instructions on how to create your visitor pool passes
Once BOTH accounts are established you can then go back and forth between them from the left menu bars.
Q2: FrontSteps email notifications end up in my spam or junk mail folder?
A: Some email programs will block companies when one sender has too many customers. The solution is to add the company name to your safe or whitelist.
Q3: How do I communicate with Abaris?
A: Our management company, Abaris has an “on-call” System for managing the volume of emails generated by our community of 779 homes. They use a team approach since it is not possible for one single person to manage the volume and there are different staff members in the various departments to answer different types of questions.
You may get a response from Shireen herself or any member of her team since her email is constantly monitored by her team, namely Henry. Shireen has 5 full time assistants to handle our physical property management needs and Abaris has an entire accounting department that is equipped handle all of our financial needs and homeowner billing administration. Kaity is the responsible for Pool Management.
You should consider any response you receive as being from Abaris and not a specific person. The Board is quite pleased with the level of responsiveness we are receiving from the Abaris team and we appreciate your feedback.
Q4: I am not getting e-mails from Stonebridge, how do I check my account?
A: Send an e-mail to firstname.lastname@example.org with your Stonebridge address and the email address you believe is on file. We will check the account records and reply to you with the next steps.
Q5: Can we catch the fish in the lake?
A: No fishing is permitted. The quality of the fish that live in the lake can not be confirmed as safe to eat.